DallasGo is the new way to pay your water bill


DallasGo has launched! You can now use DallasGo to pay your Dallas Water Utilities bill and other City of Dallas bills. DallasGo, powered by Paymentus, replaced the previous payment system on March 25, 2024.

 

DallasGo offers a more convenient way to pay your bills. With DallasGo you can view your balance,  set up secure automatic payments, change payment methods or update your account information. The new DallasGo platform is also mobile-friendly, allowing you to make secure payments from a computer, tablet or smartphone. And you can make quick one-time payments using the Guest Pay feature without logging in or creating a profile. 


Here's how to get started with DallasGo:

    • If you were registered  for AutoPay on the previous payment system, you received an email with instructions on activating your DallasGo profile.
    • If you did not receive an email or never used the previous online payment system, you can create a new profile on DallasGo using the "Register Now" link on the Login page. All you will need is the account number and service address as they appear on your paper bill.
    • If you were previously registered for automatic payments and you want to continue using this convenient option, you must re-enroll in AutoPay. 

Read the Frequently Asked Questions below to learn more about DallasGo. Or head to DallasGo.Dallas.gov to get started.

If you need assistance with obtaining your account number or have questions about creating your DallasGo profile, you may send an email to dallasgo@dallas.gov with your name, service address and phone number. A representative will contact you to provide assistance.  You may also call DWU Customer Service at 214-651-1441, from 8 a.m. to 5 p.m., Monday through Friday.  

              
 


               
 



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Frequently Asked Questions


​For other questions regarding the new DallasGo payment platform, 

call DWU Customer Service at 214-651-1441 from 8 a.m. to 5 p.m., Monday through Friday. 

If you have questions about creating your DallasGo profile, you may send an email to dallasgo@dallas.gov with your name, service address, account number (if available) and phone number. 

A representative will contact you to provide assistance.